PRIVACY

Last updated: March 2022

This privacy statement regulates your privacy and the safeguarding of your personal data in your engagements with the Business. The Business values your privacy and will undertake reasonable actions to safeguard it, implementing appropriate information security controls to preserve the confidentiality, integrity, and accessibility of all personal data and related risks.

This privacy statement may undergo changes periodically to, among other things, adhere to amendments to applicable laws, accommodate new operational methods, rectify any identified errors, or for any other reason deemed reasonable by the Business at its discretion. It is advised to regularly review this privacy statement.

Your personal data is processed when:

You input your personal data on the Business’s website at https://master-mydebt.co.za;

You register to receive newsletters and/or marketing communications; and

You fill out an online customer information and/or consultation form.

By furnishing the Business with your personal data, you expressly consent to the processing of your personal data for the intended purposes and, where relevant, its transfer to Third Parties.

The Business does not and will not knowingly gather, store, disclose, or otherwise handle personal data from minors (individuals under the age of 18 not emancipated) without the consent of their parents or legal guardians.

The Business will only request the provision of personal data that is necessary and pertinent to the intended purpose, which may include but is not limited to:

Given name and surname;

Email address;

Physical address;

Date of birth;

Mobile phone number;

Brand preferences;

Identification number.

The objectives for which your personal data is gathered, processed, and/or disclosed include:

Selling to our clients who might utilize your personal data to contact you regarding products or services they offer or sell, which may be of interest to you.

Upon delivery of your personal data to our client, they become the controller of said data and will handle your personal data according to their privacy policy.

Your data may be repurposed for remarketing purposes via email, SMS, or custom audiences on Social Media.

In the handling and storage of personal data, the Business will:

Implement suitable technical and organizational measures to ensure the security and protection of your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage, alteration, disclosure, or access;

Promptly notify you upon becoming aware of any unauthorized use, disclosure, or processing of your personal data;

Provide reasonable evidence of its compliance with its obligations under this privacy statement upon reasonable notice and request; and

Upon request, promptly return, update, or delete any and all of your personal data in its possession or control.

Sharing of personal data with third parties occurs when:

Personal data is shared with the Business’s clients, provided such clients are subject to data protection laws ensuring an adequate level of protection concerning personal data processing and usage;

You engage with the Business online, where certain types of personal data are received and stored through the use of cookies and tracking technologies. You are required to update your cookie preferences in your browser settings;

Personal data and/or information are collected from third-party platforms where the Business operates accounts, such as Facebook and Google. Please note that the Business lacks control over social media interfaces and cannot be held responsible for any personal data processing transmitted via social media plugins;

Disclosure is consented to;

Disclosure is necessary to provide the services you have requested;

Disclosure is mandated by law or court order;

Disclosure is necessary to enforce and/or apply the terms and conditions of an agreement between the Business and a merchant and/or other third party;

Disclosure is necessary to safeguard the rights, property, or safety of the Business, its employees, users, and/or customers.

The Business will:

Treat your personal data as strictly confidential;

Automatically gather and store certain information in its server logs, such as web clicks, internet protocol addresses, device event information, and cookies that may uniquely identify your browser or account with the Business.

Changes to personal data:

Must be updated by you by informing the information officer at the email address provided below;

This includes the deletion of your personal data as soon as reasonably practicable after the Business is no longer authorized to retain your personal data record. Should you request the deletion of your personal data, you are required to inform the information officer at the email address provided below.

Where the Business relies on legitimate interests for processing your personal data, such grounds for processing personal data will only be utilized when necessary to achieve the legitimate interest and will be relied upon only where there is no less intrusive method to process your personal data.

By inputting your information on this website, you are considered to have consented to the use and processing of your personal data. Under these circumstances, you have the right to withdraw your consent and/or object to any collection, processing, and/or collection of your personal data at any time by informing the Business information officer at queries@master-mydebt.co.za

You have the right to lodge a complaint regarding any collection, processing, and/or collection of your Personal Data with the Information Regulator, the contact details of which are as follows:

Address:

PO Box 31533

Braamfontein

Johannesburg

Email: inforeg@justice.gov.za

DISCLAIMER

*Results may differ from individual to individual. The reduction in debt is based on the performance of debt cases managed by our debt solution providers. Outcomes depend on personal circumstances and the successful completion of the chosen solution. Results are not guaranteed and will be assessed on a case-by-case basis.

Master my Debt does not administer debt management, reduction, or insolvency products. You may be referred to one of our expert debt solution specialists if deemed appropriate and the best advice in your situation.

There are sources of free debt advice and services, which will vary depending on the organization you contact. You can find out more by contacting the NCR on 0860 627www.ncr.org.za. Their opening hours are 8.00 to 17.00 Monday to Friday.